This course is offered by ADR Vantage, Inc., a premier conflict resolution firm with over 30 years of experience partnering with federal agencies and other organizations to create programs that increase collaboration, manage conflict, and improve organizational effectiveness.
Let’s be honest: conflict at work is inevitable. Staying stuck in it does not have to be.
This course is designed for employees navigating conflict with teammates, across departments, and with supervisors or leaders. Grounded in the SHAPE Model for Productive Disagreement, it offers a practical framework for preparing for difficult conversations, acknowledging different perspectives, building understanding, and working toward realistic solutions that address problems while strengthening professional relationships. Participants also expand their skills by exploring the neuroscience of conflict, communication, and conflict styles, and the role emotions play in workplace interactions. Throughout the course, you will learn how to approach challenging conversations, manage tension in the moment, and respond to conflict directly and constructively.
If your work depends on collaboration, communication, and navigating competing priorities, this course will help you do all three more effectively while turning everyday disagreements into more productive conversations.
From our hands-on training style to world-class instructors and custom-crafted curriculum, we deliver results our alumni are proud of.
Learn the concepts and skills covered in this course or your tuition is on us. See details and terms & conditions.
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Refined over many cohorts for an optimal learning experience
The teaching method at Noble Desktop is perfect and the classes provide you with infinite knowledge that makes you eager to take everything they offer. I love Noble!
—Ivonne Ackerman
Experienced educators who are driven to help you succeed
Refresh the materials for free within one year
Attend this course live online. Engage with expert instructors, ask questions, and get feedback on your exercises and projects.
Unlike other providers, these are not mass open-enrollment classes. At Noble Desktop, you’ll learn in small groups (typically 8-15 students) and receive personalized attention.
Get the same interactivity and access to the instructor as in-person students. There are no extra fees and we’ll work with you to ensure your remote setup is perfect.
Upon completion of this course, you’ll receive an official certificate testifying to your mastery of the curriculum. We’ll send you a link where you can download your certificate, share it online with your friends, post it to your professional network on LinkedIn, and view all your earned certificates. Congratulations on your achievement!
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We offer a single free retake of the class within a year.
Ideal for individual contributors as well as HR and People Operations professionals, this course helps participants turn conflict from a workplace challenge into an opportunity to strengthen relationships, improve collaboration, and support greater overall effectiveness.
Yes, this course is open to beginners. Students must be comfortable using a computer. No other prior knowledge is required.
This course does not qualify for payment plans or student financing. See our Payment Plan FAQ to find related programs that qualify.
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We don’t currently offer discounts as we do our best to affordably prices our courses.
