Creating a Results Driven Culture Online

This course includes

6 hours of project-based training from experts
Answers from real instructors
Retake for free within 1 year
Access to class recordings (30 days)
Verified digital certificate of completion

This course offers an in-depth examination of organizational mission, vision, and goals, along with core customer relationship management principles, problem-solving and decision-making strategies, and the difference between efficiency and effectiveness at work. Participants build the skills needed to assess organizational priorities, strengthen customer relationships, make sound decisions, and improve work processes.

Course Reviews

From our hands-on training style to world-class instructors and custom-crafted curriculum, we deliver results our alumni are proud of.

Tuition

Full Tuition

$649
Due before the class starts

This course includes

6 hours of project-based training from experts
Answers from real instructors
Retake for free within 1 year
Access to class recordings (30 days)
Verified digital certificate of completion

Learn the Skills Guarantee™

Learn the concepts and skills covered in this course or your tuition is on us. See details and terms & conditions.

Hands-on training

Work on projects proven to boost retention

Several students, sitting at computers, looking at the front of the classroom

Time-tested curriculum

Refined over many cohorts for an optimal learning experience

The teaching method at Noble Desktop is perfect and the classes provide you with infinite knowledge that makes you eager to take everything they offer. I love Noble!
—Ivonne Ackerman

Learn from experts

Experienced educators who are driven to help you succeed

Retake for free

Refresh the materials for free within one year

100% Online. Start Anytime

24/7 access to our premium course videos and projects.
Industry experts are assigned as your course instructor. Message your instructor with any questions.
Participate in Noble online discussion forums — share ideas and receive additional support.
Hands-on quizzes and mini projects to test and reinforce concepts.

Earn a Certificate of Completion

Upon completion of this course, you’ll receive an official certificate testifying to your mastery of the curriculum. We’ll send you a link where you can download your certificate, share it online with your friends, post it to your professional network on LinkedIn, and view all your earned certificates. Congratulations on your achievement!

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Sample credential for completion of Creating a Results-Driven Culture Course (Self-Paced)

Creating a Results-Driven Culture Course (Self-Paced) Curriculum

What You'll Learn at a Glance

Evaluate methods for building effective relationships
Apply core components of emotional intelligence
Assess key principles of conflict management
Examine approaches for developing others
Analyze strategies that support collaboration and team building

Course Syllabus

Download Syllabus PDF

Module 1: Creating Results Through the Mission, Vision, and Goals

Differentiate mission, vision, and goals and how each guides organizational direction.
Examine the impact of clear purpose statements on employee motivation and engagement.
Analyze real agency examples to connect goals with daily decisions and strategic plans.
Practice strategies to communicate mission, vision, and goals to internal and external stakeholders.

Module 2: Creating Results Through Customer Relationship Management

Define internal vs. external customers and map key stakeholders you serve.
Identify customer behavior types (new, impulse, angry, insistent, loyal) and match responses to needs.
Build customer profiles to personalize service and improve consistency across channels.
Apply tactics that strengthen trust, responsiveness, and service quality across the organization.

Module 3: Creating Results Through Problem Solving and Decision Making

Distinguish problem solving from decision making and when to use each.
Use root-cause tools (5 Whys, Fishbone, Problem Tree) to analyze complex issues.
Generate solutions with SCAMPER, mind mapping, and reverse thinking.
Select options with decision tools (Decision Matrix, Pugh Matrix, Decision Tree) and plan implementation.

Module 4: Creating Results Through Efficiency and Effectiveness

Contrast efficiency (doing things right) and effectiveness (doing the right things).
Prioritize work with Covey’s Priority Matrix, Ivy Lee, ABCDE, and the 80/20 rule.
Improve personal productivity (Pomodoro, time tracking, automation, focused workflows).
Adopt team practices that reduce waste: clearer agendas, fewer meetings, and better tool use.

Frequently Asked Questions

Who is the target audience for this course?

This course is intended for employees who are not currently in leadership roles. It is well suited for those who aspire to lead in the future, have been identified as potential leaders, or expect to move into a leadership position within the next five years.

Is this course open to beginners?

Yes, this course is open to beginners. Students must be comfortable using a computer. No other prior knowledge is required.

Do you offer payment plans or student financing for this course?

This course does not qualify for payments plans or student financing. See our Payment Plan FAQ to find related programs that qualify.

How long do I have access to the course materials?

This course is available for 30 days.
You can choose when to start your access period. Once you activate, you will have 30 days to complete it (access the course materials, quizzes, projects and videos). You may request one extension of seven (7) days. Other extension requests will be evaluated on a case-by-case basis. Videos are not downloadable.

What is the cancellation and refund policy for this single course?

For this course, you are entitled to a 90% refund (your payment less the nonrefundable 10% registration fee) within 30 days of purchase if you have not accessed the course materials.

What’s included with my tuition?

A hands-on learning experience working on projects and exercises, which is proven to boost comprehension, retention, and engagement
Expert instructors who are industry professionals and experienced educators that are driven to help you succeed
Expert support with answers to your questions from real instructors throughout your learning journey
Top-notch curricula that have been tried and tested over many years and are consistently improved for an optimal learning experience
30-day access to class recordings to review material at your own pace
A certificate of completion to verify your accomplishment

Are there any additional fees or expenses?

There are no extra fees or taxes for our courses. The price you see on this page is the maximum you’ll pay us.

Do you offer any discounts for this course?

We don’t currently offer discounts as we do our best to affordably prices our courses.

Installments
	10% non-refundable deposit
$649.00	Total You Pay