Exploring Change at Work Course (Self-Paced)

Module 1: What is Organizational Change?

• Define organizational change and why agencies evolve across structure, strategy, policies, procedures, technology, and culture.
• Differentiate planned versus emergent change and the role of organizational change management.
• Identify internal and external forces driving change and connect change to mission, vision, and strategic goals.
• Discuss benefits of change, including relevance, innovation, skill development, and improved morale.

Module 2: How Does Change Impact People?

• Explore typical emotional responses using the Kübler–Ross Change Curve (denial → acceptance) and related productivity effects.
• Recognize root causes of resistance (e.g., low trust, uncertainty, self-interest, lack of know-how or urgency).
• Compare reactions—active/passive resistance, compliance, and advocacy—and their workplace implications.
• Create personal strategies to embrace change for professional growth.

Module 3: What Does Successful Change Management Look Like?

• Explain why structured change strategies are needed and why many initiatives fail.
• Survey process-focused and people-focused models (Kotter, Lewin, PDCA, McKinsey 7S; ADKAR, Nudge, Satir, Bridges, Change Curve, Maurer).
• Identify common obstacles (employee/middle-management resistance, weak sponsorship, poor leadership, inadequate planning).
• Apply mitigations: clear communication, participation, strong sponsorship, training, metrics, and continuous improvement.

Module 4: How Can a Leader Successfully Manage Change?

• Avoid common leadership pitfalls (vague rationale, one-way messaging, leader invisibility, underestimating impact).
• Develop leader qualities that drive positive results: vision, communication, empathy, adaptability, decisiveness, integrity, accountability, collaboration, resilience, and continuous learning.
• Design a change communication plan using the 5Ws plus WIIFM/WDIMTM.
• Use two-way, multi-channel communication: prepare for resistance, listen to feedback, encourage participation, and reinforce key messages.