Sunset Learning Institute

This intensive course offers an in-depth understanding of best practices for securing the AWS platform. Participants will gain hands-on experience in risk and compliance configuration and monitoring and a comprehensive understanding of data protection concepts. Upon completion, learners will be equipped with knowledge of AWS identity and access management, infrastructure protection, detective controls, and incident response.

This course offers in-depth training focused on integral components of Cisco Contact Center Enterprise solutions. Participants will gain knowledge of troubleshooting techniques, diagnostic tools, and best practices for effective issue resolution. The course also includes lab exercises to provide real-world experience in problem identification and resolution protocols.

This advanced-level technical course focuses on enhancing skills related to Arista cloud networking, enabling participants to design and operate highly available networks. Key topics include advanced troubleshooting, sophisticated analytics, and security in both underlay and overlay networks. Participants will also gain practical experience in operating EOS at a high level of proficiency.

This comprehensive course provides in-depth training on Wi-Fi technology and standards and the knowledge to successfully configure, implement, and troubleshoot wireless LAN hardware infrastructure. Participants gain practical, real-world skills in spectrum technology, wireless standards, radio frequency (RF) fundamentals, and network architecture. The course prepares students for the Certified Wireless Network Administrator (CWNA) certification exam.

This course offers comprehensive instruction for administering and configuring Amazon Connect, Amazon's cloud-based contact center service. Participants will gain hands-on experience setting up, deploying, and managing a fully performing contact center on the AWS platform. The curriculum covers routing and analytics, chatbots, and AI integration.

Participants acquire crucial skills in assessing and troubleshooting complex enterprise WLAN networks in this intensive course. The program focuses on Wi-Fi technology, standards, protocols, and network performance optimization. It prepares for the Certified Wireless Analysis Professional (CWAP) examination, which benefits IT professionals.

This course guides participants through implementing and configuring the Cisco Identity Services Engine (ISE). It thoroughly understands network discovery, policy enforcement, Web Authentication, and Guest Access features in Cisco’s ISE platform. The curriculum is ideal for professionals seeking to enhance their Cisco-specific networking skills.

This course is designed to offer a comprehensive understanding of the Cisco Unified Contact Center Enterprise system. Trainees will acquire knowledge of its system mechanism, configuration, scripting, and various troubleshooting techniques. The practical hands-on training offers an all-encompassing grasp of the software's features, functionality, and capabilities.

This course provides comprehensive knowledge of Amazon Web Services (AWS) infrastructure, concepts, and services. Participants will learn to design and scale AWS Cloud implementations with recommended best practices. They will also acquire the skills to leverage AWS services to make an infrastructure reliable, resilient, and efficient.

This course provides in-depth instruction on managing and configuring the Cisco Unified Communications Manager (CUCM) solution, focusing on versions 10—x and higher. Attendees will acquire critical skills such as deploying SCCP/SIP endpoints, building dial plans, and understanding phone registration. The training also equips participants with the ability to execute various administrative tasks related to the Unified Communications infrastructure.

This course covers the essentials of Cisco Cybersecurity operations geared towards improving your understanding of cybersecurity's role in protecting an organization's IT systems. Here, you'll gain in-depth knowledge about security concepts, security monitoring, host-based analysis, network intrusion analysis, and security policies and procedures. The course also emphasizes practical skills in cybersecurity operations, outlining necessary principles for detecting and combating cybersecurity threats.

This course gives IT professionals the necessary skills to design Cisco wireless networks. Participants will learn how to prepare RF deployments, fulfill customer wireless design requirements, and perform site surveys. The course also equips students to troubleshoot and optimize enterprise wireless infrastructure.

This professional course educates participants on developing and scripting with Cisco Voice Portal (CVP) Part 1. It offers a comprehensive understanding of the steps needed to operate and manage Unified CVP in a SIP environment, including VXML scripting for creating IVR applications, integration with ICM software, and troubleshooting commands. It caters to technical professionals such as system engineers and channel partners.

This course provides advanced training on developing and implementing Cisco Customer Voice Portal (CVP) applications. Participants will gain hands-on experience with CVP's architecture, capabilities, and features, allowing them to create, debug, and deploy complex CVP voice applications. They will learn aspects such as call control, survivability, and failover capabilities apart from VXML scripting using web services.