# Developing Dynamic Listening Skills Training Canonical URL: ## Overview What does it mean to be a good listener? Listening is an important part of being an effective communicator, yet many have never learned what it truly means to listen. In this three-hour workshop, participants learn how to become better listeners by employing active listening techniques, using body language, and asking the right kinds of questions. Participants will discuss common communication barriers and learn how to reduce their talk ratio. ## What you'll learn - Discuss what it means to be a good listener - Talk about common communication blockers - Learn how to avoid distracted listening - Learn active listening techniques such as when to restate, summarize, or ask questions - Look at examples of body language - Practice asking open-ended questions - Discuss the talk ratio and how to reduce your talk time - Learn when to give advice - Practice active listening techniques ## Curriculum ### Module 1 – Being a good listener #### I. What does it mean to be a good listener? - Who is the best listener you know? What do they do right? - Listen because you are curious, not generous - Listening has no agenda #### II. Communication blockers - "Why" questions - Interrupting, preaching, unsolicited advice - Dismissing the other person’s feelings #### III. How to become a better listener - Active listening vs. distracted listening ### Module 2 – Active listening techniques #### IV. What does active listening look like? - Tell yourself you will tell someone else about this conversation later on - Check to ensure you understand - Active listening: restate. summarize, ask questions #### V. Body language - Look at two video clips #### VI. Questioning techniques - Include people in conversation/decisions What do you think? - Ask open-ended questions, avoid closed/leading questions ### Module 3 – The talk ratio #### VII. When to talk - Consider why you are talking - Interjections, minimal encouragers #### VIII. When to give advice - Not everyone is looking for advice - How can I best support you? #### IX. Active listening exercise - Summarize what is being said - Ask questions ## Pricing **Tuition:** $199