# Creating a Results-Driven Culture Course

Canonical URL: <https://www.nobledesktop.com/classes/creating-a-results-driven-culture-course>

## Overview

This course delivers an in-depth review of organizational mission, vision, and goals, along with customer relationship management principles, problem-solving and decision-making strategies, and the distinction between efficiency and effectiveness in the workplace. Participants gain the skills to evaluate organizational priorities, strengthen customer relationships, make sound decisions, and improve operational processes.

## What you'll learn

- Evaluate an organization’s mission, vision, and goals
- Apply essential principles of customer relationship management
- Assess approaches to problem-solving and decision-making
- Differentiate between efficiency and overall work effectiveness

## Curriculum

#### Module 1: Creating Results Through the Mission, Vision, and Goals
 
- Differentiate mission, vision, and goals and how each guides organizational direction.
- Examine the impact of clear purpose statements on employee motivation and engagement.
- Analyze real agency examples to connect goals with daily decisions and strategic plans.
- Practice strategies to communicate mission, vision, and goals to internal and external stakeholders.

 
#### Module 2: Creating Results Through Customer Relationship Management
 
- Define internal vs. external customers and map key stakeholders you serve.
- Identify customer behavior types (new, impulse, angry, insistent, loyal) and match responses to needs.
- Build customer profiles to personalize service and improve consistency across channels.
- Apply tactics that strengthen trust, responsiveness, and service quality across the organization.

 
#### Module 3: Creating Results Through Problem Solving and Decision Making
 
- Distinguish problem solving from decision making and when to use each.
- Use root-cause tools (5 Whys, Fishbone, Problem Tree) to analyze complex issues.
- Generate solutions with SCAMPER, mind mapping, and reverse thinking.
- Select options with decision tools (Decision Matrix, Pugh Matrix, Decision Tree) and plan implementation.

 
#### Module 4: Creating Results Through Efficiency and Effectiveness
 
- Contrast efficiency (doing things right) and effectiveness (doing the right things).
- Prioritize work with Covey’s Priority Matrix, Ivy Lee, ABCDE, and the 80/20 rule.
- Improve personal productivity (Pomodoro, time tracking, automation, focused workflows).
- Adopt team practices that reduce waste: clearer agendas, fewer meetings, and better tool use.

## Schedule
- Jun 16, 2026 9:00am–4:30pm — Live Online
- Aug 11, 2026 9:00am–4:30pm — Live Online
- Sep 28, 2026 9:00am–4:30pm — Live Online
- Oct 21, 2026 9:00am–4:30pm — Live Online
- Dec 2, 2026 9:00am–4:30pm — Live Online

## Pricing

**Tuition:** $649